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Refund/cancellation policy

You have 28 days from the despatch of your order to return your purchase for a refund, either to a store or by post with your despatch note as proof of purchase.

Any item being returned must be unused, in its original condition (including packaging and labelling) and have all tags attached. If you use the item or remove/tamper with the tags, you will lose your right to return the goods under our returns policy.


Statutory right to cancel

If you are a consumer (i.e. you are not a business) you have the right to cancel your contract with us and receive a full refund. You have 14 calendar days from the day on which you receive your order to notify us that you wish to cancel, and you may do so by contacting our

If you receive the items from your order on different days, this cancellation period shall end 14 days after the day on which you receive the final item of your order. You must then return your order in full without delay.

 All goods contained in your order must be returned in their original condition (together with all packaging and labelling) and show no signs of use or damage. We reserve the right to refuse a refund if the goods do not meet this standard.

If your contract is cancelled in full, we will provide you with a refund for the item(s) within 14 days of our receipt. If you have paid a delivery charge, we will also refund the standard delivery charge to you. Please note, if you have used one of our quicker delivery options, we will only refund the standard delivery charge.

How to return 

Postal returns are only for items bought online.

This will be highlighted on your despatch note in the "Return to store?" column. If an item cannot be returned to store, please follow the postal instruction in the returns section at the bottom of the despatch note

  1. Complete the returns form on your despatch note and include it with the item. If you no longer have the despatch note, please include the following information with the return:

    • Name, Billing address and a contact telephone number

    • Email address (the one you use to log on to your account with Bophonysse)

    • Order number (you can get this by logging on to My Account or from your despatch note)

    • A brief description of the item

    • Reason for return using the following codes:

      • Faulty

      • Incorrect item delivered

      • Arrived too late

      • Unwanted gift

      • Unsuitable

      • Doesn't fit

      • Other
        How long does it take to receive a refund? 

      • Repack the item as securely as possible and send it to:

      • Bophonysse, Studio MH03, Empire way, HA90FY

  • The refund will go back onto the original payment method and may take up to 15 working days.

  • Fulfillment/shipping policy 

  • Standard UK Delivery )Up to 5 working days on orders placed Monday - Friday. Your order will be delivered Monday - Saturday (excluding Sundays and bank holidays) (16-digit tracking ID)

  • Terms and Conditions 

  • Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

  • From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

  • If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

  • Intelectual property rights

  • We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

  • You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

  • Our Liability 

  • The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude: 

  • This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.

  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:

  • loss of income or revenue;

  • loss of business;

  • loss of profits or contracts;

  • loss of anticipated savings;

  • loss of data;

  • loss of goodwill;

  • wasted management or office time; and

  • for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

  • Information about you and to your vists to our site

  • We process information about you in accordance with our privacy policy (See the Privacy Policy tab).

  • General terms and conditions of sale

  • Viruses, hacking and other offences
  • Linking to our site

  • Linking from our site

  • Jurisdiction and applicable law

  • Trade marks

  • Bophonysse Social Media Image Rights when you respond #bophonysse

  • Variations and your concerns

  •  Please read these General Terms and Conditions of Sale carefully before you submit your order to us.

  • 1. Who we are:

  • 1.1. We are Bophonysse Limited, a company registered in England and Wales (the "Seller", “we”, “us” and “our”). Our company registration number is  12563572 our registered address, Studio MH03, Empire way, HA90FY, London, United Kingdom.

  • 1.2. ”Consumer“ within the meaning of these General Terms and Conditions is an individual acting wholly or mainly outside their trade, craft, business or profession. In order to purchase goods from our website, you must be:

  • 1.2.1. a Consumer;

  • 1.2.2. legally capable of entering into binding contracts; and

  • 1.2.3. at least 18 years old.

  • 1.3. These General Terms and Conditions will apply to all goods you purchase on the website

  • 1.4. Your contract for all goods you purchase on the website https://www.bophonysse.comis with the Seller.

  • 1.5. You can contact us via live chat on our website, or by writing to us at

  • 1.6. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

  • 2. Order process and how our contract is formed:

  • 2.1. The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. When you have completed the ordering process, we will provide you with an email confirmation of your order.

  • 2.2. You can select products from our range without obligation and collect them in a shopping bag by clicking the "Add to bag" button. You can then proceed to complete the order process within the shopping bag by clicking on the "Continue to checkout" button. Here, you must enter all required data in the fields provided for this purpose.

  • 2.3. When selecting one of our offered payment methods by clicking on the respective button, you will be redirected to the platform/website of the payment service provider. Before clicking on the payment service provider's button, you may check the data again and change it at any time. Necessary details are marked with an asterisk (*).

  • 2.4. By entering the data with the payment service provider and finally clicking on the "Buy now" or "Pay now" button (depending on the selected payment service provider) during the order process on the website, you make an binding offer to purchase the goods in your shopping basket.

  • 2.5. We will then send to you an automatic confirmation of receipt by e-mail in which your order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt merely documents that your order has been received by us and does not constitute an acceptance of the offer. The purchase contract is only concluded when we have sent or handed over the ordered product to you (usually within 2 days) or we have confirmed the dispatch to you (usually within 2 days) with a second e-mail, express order confirmation or sending of the invoice.

  • 2.6. If we are unable to accept your order, we will inform you of this by email and will not charge you for the applicable goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.

  • Customer service contact information 

  • for all inquiries, please email us at

  • Privacy policy

  • Bophonysse respects your privacy. This policy sets out important information about how we collect, use, disclose and otherwise process your personal data in accordance with all applicable data protection and privacy legislation in force from time to time. It applies to all our websites and social media platforms, so please read it carefully. The term “personal data” shall mean to include any information about an identifiable individual, and shall include the definitions of “personal data” and “personal information” used in applicable domestic and foreign data protection or privacy laws.

  • This site is operated by Bophonysse limited trading as Bophonysse  ("We"). We are registered in England under company number 12563572and  have our registered office at Studio MH03, Second Floor Studio & Arts, Empire way, HA90FY.

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